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Privacy Policy

Your privacy and data security are our top priority. This policy explains how we collect, use, and protect your information.

Last updated: February 15, 2024

Privacy Policy

The privacy policy for MyTutorFinder.com explains why and how we collect, use, store and/or share the details that you provide when using our services, like visiting our website or approaching us in various relevant ways like inquiries, support requests, or other communications.

This privacy policy provides a detailed explanation of our policies and practices that you must understand before using our services. Kindly carefully review every section to understand your privacy rights and choices as our service user. Please avoid using our services if you don't agree with our policy and practice. Alternatively, if you agree and want to use our services but have queries or concerns, do not hesitate to contact us at contact@mytutorfinder.com.

Information We Collect

Personal Information Provided by the User

We collect information that you, as a user, provide when registering with us to avail of our services, get information about our products or services, participate in events related to our products or services, or otherwise contact us. The personal information you provide includes the following:

  • First and Last Name
  • Usernames of registered users
  • User's email address
  • Account Password
  • Contact number
  • Educational institution details
  • Course and subject information
  • Assignment requirements and details
  • Additional files uploaded by you to our website

Note: All information you provide during registration must be true, complete, and accurate. You must notify us beforehand of any changes or updates to your personal information.

How Your Information is Processed

Our website processes your information for multiple reasons, which again depends on how you use our services. Some of the cases include the following:

  • We process your information to create, authenticate, and manage your user account.
  • Information is used to facilitate and deliver services the user requests.
  • We may process your information request feedback and communicate with you about our services.
  • We may process your details to respond to raised queries and solve potential issues.
  • We may process your information for sharing administrative details about our services.
  • We may process the information for marketing purposes only if it is as per your marketing preferences.

Keeping Your Information Safe

We have taken all the necessary measures and implemented the latest technological and organisational security norms and measures to ensure top-notch data security while processing. However, despite all our sincere effort to protect your personal information, no storage technology can guarantee complete security.

Data Collection from Minors

We do not knowingly collect information or market our products and services to children under 18. When you use our services or products, we assume that you are 18 years of age or a guardian of a minor and consent to use our services.

Fair Use Policy

Our Fair Use Policy outlines the acceptable use of our academic support services to ensure that all students use our resources ethically and responsibly.

Academic Integrity

We are committed to promoting academic integrity. Our services are designed to provide:

  • Learning support and guidance
  • Reference materials and examples
  • Writing assistance and proofreading
  • Understanding of complex concepts

Important: Our services should be used as a learning aid and reference source. Submitting our work as your own without proper citation constitutes academic dishonesty and violates our terms of service.

Acceptable Use

Acceptable uses of our services include:

  • Using our materials as study guides and references
  • Learning from our expert solutions to improve your understanding
  • Getting guidance on structuring your assignments
  • Improving your writing skills through examples

Unacceptable Use

The following are considered violations of our Fair Use Policy:

  • Submitting our work as your own without proper attribution
  • Plagiarizing content from our materials
  • Using our services for any illegal or unethical purposes
  • Sharing your account with unauthorized users
  • Attempting to bypass our security measures

Consequences of Violation

Violation of our Fair Use Policy may result in:

  • Immediate suspension or termination of your account
  • Legal action in cases of copyright infringement
  • Notification to your educational institution (if required by law)
  • Forfeiture of any payments made

Payment & Refund Policy

This policy outlines our payment procedures, pricing structure, and refund guidelines to ensure transparency and customer satisfaction.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers (Australian banks)
  • Apple Pay and Google Pay

Pricing Structure

Our pricing is based on several factors:

  • Academic level (High School, Undergraduate, Postgraduate)
  • Assignment complexity and length
  • Urgency of the deadline
  • Specific subject requirements

Note: All prices are in Australian Dollars (AUD) and include GST where applicable. You will see the final price before confirming payment.

Refund Policy

We strive for 100% customer satisfaction. Our refund policy is designed to be fair and transparent:

Full Refunds (100%)

Available under these circumstances:

  • We fail to deliver the work within the agreed deadline
  • The delivered work is completely unrelated to your requirements
  • Technical errors resulting in duplicate payments

Partial Refunds (up to 70%)

Available under these circumstances:

  • Dissatisfaction with the quality (after revision requests)
  • Minor deviations from requirements
  • Cancellation before work has substantially begun

No Refund

Refunds are not provided in these cases:

  • Change of mind after receiving completed work
  • Poor grades resulting from submission of our work as your own
  • Violation of our Fair Use Policy
  • Requests made more than 30 days after delivery

Refund Process

  1. Submit a refund request via email to refunds@mytutorfinder.com
  2. Include your order number and detailed reason for the request
  3. Our team will review your request within 3-5 business days
  4. If approved, refunds will be processed within 10 business days